Introduction: Located in the sought-after Melrose Arch Lifestyle Development, this unique urban hotel offers an elegant and exquisite experience incomparable to other 5 star hotels in Johannesburg. The outstanding combination of world-class service and distinctive design ensures that every detail is as exceptional as our GUESTS.
From the moment you enter through the impressive wooden doors, you’ll be greeted by an exclusive ambience laced with our signature scent. Tailored furniture, stylish dining and sumptuous comfort combine to tempt your every sense, while flawless service elevates the experience into a class of its own.
Above information is how the hotel presents itself on their website.
Below is my experience based on a one-night stay at the property.
My arrival experience: Quick and friendly experience. No escort to the room.
What I loved: The design and the breakfast.
What about the food: An impressive breakfast with high quality South African food including oysters and full cream yogurt.
What about the service: Very good service. Found all staff to be kind and accommodating. Attention to details such as handwritten welcome card and nice welcome amenities.
What about the rooms: Beautifully designed rooms, unlike your typical 5-star hotel. Comfortable bed, Eartherapy products in the bathroom, separate rain shower and a nice bathtub. There could perhaps have been bath salt, but I would say I only had one problem with this hotel. It’s smoking policy. They have smoking rooms available upon requests. We are talking 2015, and it is very sad to see a few number of hotels still allows smoking indoor, especially in this hotel with its open floors. If I had known this beforehand, I would not have stayed here. I would highly recommend the hotel for smokers as it is a great experience, but if you are not a fan of passive smoke, there are many smoke-free alternatives in Johannesburg, such as the Crowne Plaza. If this hotel becomes smoke-free like other hotels, I will not hesitate to return. I still rank this as a great experience for its unique design, staff, breakfast and facilities. I just don’t want passive smoke.
Number of rooms: 118.
Type of property: City hotel.
Location: Johannesburg, South Africa.
Facilities: Swimming pool and meeting/business facilities.
Complimentary internet: Yes, but limited to 500 MB data. This is a negative as it should be unlimited. It was also quite slow.
Affiliations: African Pride.
My overall impression: Great experience.