I arrived in the hotel and was upgraded to a Romanov Suite which had a lovely classical design. Before arriving in the suite I was given a long orientation about the hotel from the butler. They are surely very proud of their history which goes back to 1875 when it first opened as Hotel de L’Europe. L’Europe is also the name of their fine dining restaurant where I had a great dining experience. A tasting menu combined with good service.
Back to the suite. It had a very classical design, separate livingroom from the bedroom, a very comfortable bed and bulgari products in the bathroom. I was surprised to see internet only was complimentary for suites as I thought all Orient-Express now offered complimentary internet for all guests. The service was in general the best I experiences in Russia, but I liked W more over because of their rooms, facilities and smoking policy. Yes this is one of the hotels that allows smoking in public areas of the hotel and I hated that.
The spa facilities was not very impressive here and is something they should improve as this becomes more and more important. Finally, the breakfast was one of the biggest buffets I’ve seen and is charged EUR 50. I would prefer a great ala carte breakfast instead, but you can find positive comments about the breakfast buffet everywhere on the internet.
Overall a brilliant experience to the portfolio. Very classical Russian hotel with great service, but there is a couple of thing I don’t like about the hotel and that is why it’s not one of my favorites.
My opinion: Great+ experience.