I just checked out after a very interesting 22 hour experience in the hotel which started yesterday with a quite disappointing check in. The receptionist didn’t show a good attitude. It have happend many times in otherwise great hotels, but it’s never a good beginning of a stay. The check in went fast though and I was soon on my way to the room. Alone as Grand Hotel don’t escort guests to the room.
I stayed in a renovated Junior Suite which was very nice. The bed is always very important for me and it was soft and comfortable and I had a good nights sleep. The balcony overlooking central Oslo was a little wow factor. There are many different kind of rooms in Grand and with different features. Mine had the old classical bathroom without separate shower, while others will have a out-dated room, but with a renovated bathroom with separate shower. Make you let the hotel know your preferences before arrival so they can put you into the right room. All higher room categories have L’Occitane products and the management are working on getting it into all room categories.
The facilities are great in Grand Hotel. I saw where they the annual Nobel Peace Prize went are held and I used the great and beautiful appointed spa facilities which are complimentary for guests. In city hotels food isn’t as important as in resorts or country hotels where you don’t have a restaurant nearby. I only had breakfast in the hotel, but it exceeded my expectations, a surprisingly good buffet and egg station, but unfortunately with limited service.
The service was in general not on the same level as the other Grand hotels I’ve stayed in Europe. Some staffs had a great, helpful attitude, while others, like the one checking me in, showed a bad unfriendly attitude. I didn’t feel like an important guest mainly due to the fact that Grand Hotel Oslo has 290 rooms and the service never was provided in a personalized way. It’s a professional run hotel with experience elements, but better overall service is something that can be improved. A big plus for the fast complimentary internet which many other Grand hotels charges for.
Overall it was a great classical experience. I liked their renovated rooms and the grand feel of the hotel, but the location is the best thing about this hotel. Just perfect. The service was far from perfect, but instead professional in many areas. One of only two choices in Oslo for a great experience.
My opinion: Great experience.