Hotel da Estrela is a member of Small Luxury Hotels of the World and is a new hotel in Lisbon. For the project I always look for different experiences and Hotel da Estrela is quite unique. It’s a school transformed into a luxury hotel. It got a funny school feel which I haven’t seen in any other hotel. The service was fine and fully acceptable for SLH, but training is needed to become great. My biggest concern is that the staff didn’t gave a warm welcome and it felt more like I was renting an apartment. It’s important to make a guest feel special and give a warm welcome. I stayed in a deluxe suite and it was very nice and with a design in line with the school concept. Very clean, modern designed and with two glass of wine as welcome amenity.
Overall a nice unique hotel experience. I like their school concept which is what I will remember this hotel for. Not the service.
My opinion: Good experience.