My first impressions of the hotel was very bad. I waited at least 5 minutes in the check in queue before I was able to check in. It went fast and I was surprised not to be escorted to the room. On the walk to the room I noticed that the Tripadvisor comments regarding out-dated parts is true. The room however, was a lovely Deluxe Suite with a great classical design where only the carpet needs to be replaced. The welcome amenities included fruits, water and a nice cake of the hotel. What I liked most about the room was the bathroom which both had Bulgari and Aqua di Palma products which are among the most prestigious products on the market. Like in Four Seasons hotels the standard rooms has L’Occitane, but suites have either Aqua di Palma or Bulgari or in this case both. The guests of Ritz includes a lot of business people and the suite had two working desk and complimentary wireless internet with a high speed.
What people like most about The Ritz is the service and the history. The history is very impressive and so is the classical design, but I didn’t find the service extraordinary. Not enough people at front disk and concierge and when you pay top dollar you should not wait minutes for help. The breakfast was point for improvement. The buffet was not impressive and service was very slow. It took them at least 5 minutes to get me a glass of Apple Juice which wasn’t cold. The facilities was very nice though and makes it the perfect business hotel in Madrid. For the leisure traveller Ritz has some points to improve before it again is world class. It deserves LHW-status, but there is things to work with.
My opinion: Great experience.