I stayed here on a Saturday night, and the hotel was sold out. Because of this, a suite upgrade was not available, but the CityScape King Room was great. It was high on technology with a central control where you can control all features in the world. The design is like the newer Mandarin Oriental’s, but this one had a freestanding bathtub which was excellent. Service was very good, but as expected it wasn’t personalised. This hotel has 392 rooms and a lot of non-guest in and out all the time. You just feel like a number and not as an important guest as in the other Mandarin Orientals. This is what you expect when you visit Vegas anyway, and it’s like that in all hotels. The staff was very professional and well trained, and the service was very good.
The facilities, however, were outstanding. The spa is charged $60 per. Day, but was included in my package. It’s one of the best spas I’ve been to, and I understand why it’s chargeable. Service is very personalised, and there is only a few guest using the facilities. There is one to take care of your needs all the time, and furthermore they have some of the best facilities I have seen in any spas. If this service weren’t chargeable, it would not have been as pleasant as there would have been many people around.
The location is excellent, and you are minutes away from anywhere in Vegas. The food was a disappointment where both service and food at breakfast was far from the standard I expected. The best thing about the hotel is the value. Las Vegas is a cheap hotel market where you can find good cheap hotels. In my opinion, it’s worth to pay just a little more and stay in a great hotel and after my stays in Vegas Mandarin Oriental have got to be the best.
My opinion: Great+ experience.