The welcome was very nice where the manager and Maasi Mara dancers welcomed me. I was offered a drink and right after escorted to the room. I stayed in a Deluxe Suite which had a nice wood design, freestanding bathtub and a private terrace. The suite was what i liked most about this place. The service level was very good and personalized as they only have 7 rooms, but the attention to detail was lacking in areas and the staff could need more training. The worst part was the dinner though.
The dinner was the worst meal I have had in any hotel in the world. Inedible and definitely a big disappointment. I first received a badly prepared lamb and then a fish of bad quality. I suggest Ngerende Island Lodge tries to find a great chef or just a chef as soon as possible.
Overall it’s a very good experience, but not worth the high rates. My experience is affected by the bad pick up experience and as you can see on Tripadvisor people really love this lodge. 54 Excellent reviews, 1 very good and 0 average to terrible. Impressive.
My opinion: Good+ experience.