Sofitel Mauritius L’Imperial Resort & Spa

Introduction: This 9-hectares 5-star beach resort has a modern Asian decor and is located on the west coast of the island.

Arrival experience: Unfortunately one of the worst in my travels. I was greeted as expected, but waited 20 minutes before someone could assist me, even after asking them twice. After 20 minutes, I went back to the front desk and told them I would be standing until someone would give me the room key. Check out was another disaster and took 15 minutes. Very disorganized service and certainly something to improve, I am sorry to say, but besides that a good resort.

What I loved: The location itself, the comfortable bed, the rainshower in the bathroom and the fact that the buffet dinner was better than expected. Service is not up to Sofitels standards, but if you are here only to relax, I am sure you will have a great time.

Number of rooms: 191.

Website: www.sofitel.com

Type of property: Beach resort.

Location: Mauritius.

Facilities: Fitness centre, spa and swimming pools.

Complimentary internet: Yes, but slow.

Affiliations: None.

My overall impression: Good+ experience.