I arrived in the hotel and was informed they had no interest in upgrading my room even though the had availability. I couldn’t quite understand why, but I soon after escorted to the room which was called Business room. The room had a nice modern look, but was nothing special if you have seen many business hotels. It looks similar to the standard rooms in InterContinental or a good Crowne Plaza or Hilton. My experience in this hotel was very much like a good InterContinental. Professional staff, great facilities and lots of rooms. One pleasant surprise was complimentary internet in room which I didn’t expect. For a business man a good night sleep is important, but the bed was hard and not very comfortable. That would be one point Swissotel could look at in an otherwise great business hotel.
My opinion: Good experience.