Located only 4 km. from the airport I arrived quickly at the hotel where a welcome drink and cold towel was offered. The check in went easy and the first impressions of the suite was nice until I saw the bathroom. No bath tub. They did not inform that anywhere on the internet, and I complained about it. In my opinion, every bathroom will look bad without a bath tub, and they understood my concern. Only three of their suites have a bath tub, and I got upgraded to one of those. It was nice with a great design and comfortable bed.
The hotel is new, and there is still things to work within the service. It was good, but staff needs more training before the service becomes great. The best thing about Luang Say Residence was probably the breakfast which was one of the best breakfasts I’ve had in any hotel worldwide. A la carte with excellent taste in every bite.
Overall a great experience in Luang Prabang. Good promotion rates at the moment which is excellent value for the experience you get.
My opinion: Great experience.