The contemporary design is one of W’s signatures you can always count on. What you can never be sure of is the service. My marvelous suite in W Santiago was one of the best W suites I have stayed in so far with a freestanding bath tub next to the bed. Very romantic combined with two flatscreen Tv’s and separate sitting area. Lovely designed and with the Bliss products in the bathroom. It also had a private balcony area which is something I wish more hotels had. The internet is chargeable unless you’re a platinum member of Starwood. It was high speed throughout my stay and great to experience after very slow internet in the Ritz-Carlton.
What makes a good W great is the service. The service level is not like Four Seasons, but it’s for a different kind of people. I really liked the staff and think they delieved very good service. I was very happy with the facilities including the great outdoor pool, but the breakfast definitely needs improvement.
Overall a very typical W experience. Great contemporary design combined with good service. Not an extraordinary experience, but definitely one of the better W experiences.
My opinion: Great+ experience.