W is Starwood lifestyle brand and having stayed in 40% of all their properties in the past, I pretty much knew what to expect before arriving at W Taipei. W Taipei is one of the biggest W hotels with a total of 405 rooms. It unfortunately gave me a bad first impression with smoke in the loby and a 5 minute waiting time for check in. W Taipei is a big complex with 405 rooms, 3 bars and 2 restaurants meaning you will always see a lot of people and often with waiting time at the elevators. I stayed in a beautiful room called Wonderful Room with the very comfortable W Signature Bed, bliss products, separate rainshower from the bathtub and beautiful views of Taipei.
The service at W Taipei is in many ways great and I was impressed with the English level at front desk, concierge, business centre, in the restaurants and on the phone. Areas such a houskeeping could be improved, but its like that with almost every hotel in Asia. The facilities were very impressive as well with a beautiful spa and high tech gym. The stay ended with a truly great breakfast buffet with high quality of food and service.
The bottom line is that W Taipei is up to W’s standards and surely a safe choice in Taipei. Well-managed and with a higher service level than most W hotels.
My opinion: Great experience.