Cape Grace serves their welcome drink at the front desk when during the check-in process. After that, I was escorted to my superior room which was very nice. 50 square metres and a balcony with a fantastic view. That said, the room wasn’t one of the best I have seen in my travels, but it was very comfortable and had a nice feel to it. The room also had chocolates and a handwritten welcome card from the general manager.
The internet is complimentary but was slow throughout my stay. Other people have reported problems with the internet, and it’s something Cape Grace have to look into. The hotel offers complimentary BMW service within the city centre which guests on Tripadvisor highly appreciate. I tried the service too, and it’s excellent. The location is good, and there is a lot of things to explore nearby.
What people love about Cape Grace is the service. I liked it too, but it was not the best I’ve seen in the world. 122 rooms is a fair amount of rooms to deliver excellent personalized service. The Korean concierge guy was amazing and top professional while the breakfast staff could need more training. The spa is fantastic, beautifully designed and I can highly recommend spending a few hours relaxing at their facilities. Overall it belongs in all lists of the best hotels in the world, but in my opinion, there are areas for improvement to bring them closer to the top. Another thing is that it does not feel like South Africa to me, it feels like it could have been anywhere in the world and the staff is a mix of many nationalities. It’s a memorable experience, but do not expect perfection in every detail.
My opinion: Fantastic experience.