Voted the best boutique resort in the world by World Travel Award, Casa del Mar offers a boutique experience. During my stay, I talked with several staff, and it’s clear they do not want to be a luxury hotel, but a 4-star boutique hotel. A different experience. I arrived at the hotel and had a nice welcome drink and cold towel with a smell of peppermint. After that, I was escorted to my Junior Suite which was had some nice details like antique doors and balcony with own relaxation area.
The most important thing in a hotel is the service, and Casa del Mar did a good job. When staying in high-end hotels you can often feel staff reads up from a script, but in Casa del Mar the service is more laid back and relaxed. I liked that. They are not as professional or well trained as in Four Seasons hotels, but they are super friendly and go out of their way for you.
The internet is complimentary and worked fine throughout my stay. The facilities were acceptable, and the food was very good.
Overall a nice experience on the beautiful island of Langkawi. I wouldn’t call it one of the world’s very best hotels, but a great boutique resort experience where 99% of all guests leaves satisfied according to over 600 Tripadvisor reviews.
My opinion: Great experience.