Castillo is much bigger than La Residencia and especially Reads Hotel so my expectations for the service was like the other Luxury Collection hotels. The front disk was busy, but the concierge was able to check me in and soon after I was escorted to a great deluxe suite. The suite had the same signature of classic design as the other Luxury Collection and was very nich without any surprises. The welcome amenities was very nice with champagne, snacks and fruit. As said before I expected the same service level as in the other Luxury Collection and it was up to the standard. Very nice staff, but more training could be needed with some of the staff. The facilities was very nice and I really liked the pools.
Overall a great experience with good staff, service and rooms. It’s a too big to deliver the personalized service required, but that’s how it is with most chain hotels and like most chain hotels it can feel like elsewhere in the world and if that is what you’re looking for Castillo is an excellent choice.
My opinion: Good+ experience.