I arrived in their beautiful modern lobby where a welcome drink was served at front desk. After registration of details and passport, I was escorted to the Chrome Suite. It’s quite small for a suite, but it had a separate area which in some countries is required to call it a suite. The bathroom was very small and with no bath. That was very surprising to me, but according to the hotel prefer 80% of guests to take a shower. That’s why they decided to skip it in all their rooms and suites.
The service was very mixed, being a SLH you expect high standards of service, but it all depends on the staff. Some were good, others bad. More training is needed, but the hotel is aware of that. The hotel in the middle of construction during my stay, but in the future they will have a rooftop swimming pool and gym which will make a stay in this hotel more enjoyable.
The dinner is also for improvement, it was OK, but to have SLH-standards, there is work to do. The wireless internet is complimentary and was a pleasant surprise because most Indians hotels still charge for it. Overall one of the few luxury choices in Kolkata. It’s a good hotel that has the potential to become great.
My opinion: Good experience.