When I arrived, I was welcomed by several staffs before being escorted to my room. I requested an upgrade and was very happy and lucky. They simply upgraded me to their Ambassador Suite. It was a very nice surprise. The suite had a welcome letter from general manager Mr Casson, fruits and a cake with my name on it. A very nice surprise and something I haven’t seen before as welcome amenities. The Ambassador suite was top class. A lot of classical touches and with a nice balcony and view.
What makes the hotel special is the service. It was very impressive; all staff were top professional and attentive. I started by saying Four Seasons is constantly stable, but I must admit there is quite a difference in quality between this property and Four Seasons Jakarta or Shanghai. The facilities is superb. Their spa area is very relaxing and beautiful. Furthermore, there is a beach and outdoor swimming pool that makes this hotel the perfect choice for even leisure travellers.
Overall a hotel that’s not only up to Four Seasons standards but for sure also one of the best Four Seasons city hotels in the world.
My opinion: Great+ experience.