The most important thing in a hotel is always the service, and it was very good. It was not on the same level as in Oberoi Amarvilas, but the rates in this hotel are four times lower. Later in my stay, I received a handwritten welcome card from the general manager who was a nice touch. The food is excellent. I had dinner in their speciality restaurant Peshawri, and it was a stunning food experience with excellent service. I also had an amazing spa treatment in their spa which is one of the most beautiful ones I’ve seen. The other facilities were good as well. I went to the gym, and it was great. The only disappointing thing was the breakfast. The breakfast area is too small, outdated and the buffet was simply not good enough. I hope they’ll improve it if I should return to ITC Mughal in the future.
Overall a surprisingly great hotel experience. It must be some of the best value I have seen in the world, and furthermore, I learned new details and experienced something unique. Make sure to try both Oberoi Amarvilas and ITC Mughal when visiting Agra.
My opinion: Great experience.