Introduction: Treat yourself to a new standard of elegance at the award-winning JW Marriott Hotel Cairo. Set against the unique and magical backdrop of Cairo, Egypt, a vibrant city steeped in 7,000 years of history and culture, our luxury hotel provides a combination of relaxed sophistication and personalized service. 440 impeccably appointed hotel rooms and suites offer every luxury for your Heliopolis visit, from pillowtop mattresses and marble bathrooms to 24-hour room service and high-speed Internet. Our stunning suites feature impressive views of our golf course, or “The Beach.” With 12 diverse dining options at your disposal, you can rest assured that your appetite will always be satisfied. Indulge in a luxury treatment at the 27,000-square foot Mandara Spa, or play a round at our Mirage City Golf Club. Plan your next event with us in Heliopolis; our hotel features gorgeous, flexible venue space and comprehensive planning services. For the getaway of a lifetime here in Egypt, choose the JW Marriott Hotel Cairo.
Above information is how the hotel presents itself on their website.
Below is my experience based on a one-night stay at the property.
My arrival experience: Fast check-in before being escorted to the room.
What about the food: Bad experience with the food. I ordered a vegetarian pizza for room-service, but not only did it look bad, it also gave me a bad stomach. They made they pizza bigger than the plate and it was probably the least impressive room service I’ve had in my travels. Eat elsewhere.
What about the service: Very good service, but not up to the standards of the other JW Marriott hotels I have stayed.
What about the rooms: Classical rooms with comfortable beds, beautiful views and Aromatherapy Associates in the bathroom. Some parts needs an update, but the critical part is the smoking policy. People smoke everywhere in Cairo, including this hotel and just outside my room on a “non-smoking floor”. Unaccceptable.
Number of rooms: 438.
Type of property: City hotel.
Location: Cairo, Egypt.
Facilities: Spa, gym, pool, business/meeting facilities and a golf course.
Complimentary internet: Yes. Fast enough for calls.
My overall impression: Good+ experience. It is a very nice hotel, but a renovation and improvement of service is needed to reach JW Marriott’s standards. When I compare with Delhi, Indianapolis, Bangkok and especially Ankara, there is certainly a difference.