I have done a few lectures in the past about my project the audience always gets surprised when I tell them there are 5 star hotels in almost every country, even Afghanistan. A 5 star business hotel is necessary for people to invest in a country and have a comfortable, safe place to stay. The Serena group has impressed me with great hotels in several locations and I was really excited to see how good a hotel in Afghanistan could be.
The arrival experience started with lots of security check points before being able to check in. The check in went quickly and I was right after given the room key. I stayed in a Junior Suite which was of surprisingly high standard and up to the same standards as the other Serena hotels I have stayed, most of them which are part of The Leading Hotels of the World. This was originally a goal for Kabul Serena Hotel, but for some reason there are not part of it. The room had comfortable bed, flatscreen Tv’s, complimentary internet, separate shower from the bathtub and lots of bathroom amenities.
The reason the hotel isn’t part of LHW could be the service. While everything works, the service can be a little slow, like a breakfast issue where they couldn’t give me an earlier breakfast or coffee before 06:30 like I would expect in a hotel with these rates. Standard rooms are around 400 dollars. Is it worth 400 dollars? No! They charge 400 dollars because they can and there is not really other alternatives if you want to stay comfortable, safe and with the activities you need while on a business trip. I was one of the only tourists in Afghanistan thanks to the excellent work of Afghan Logistics & Tours which you can read about in the article “New sponsor: Afghan Logistics & Tours”.
Overall I am pleased to rank this as a great experience. It feels special being in Afghanistan and while service isn’t perfect, the hotel itself is beautifully maintained and deserves a lot of credit for working so well in a tough location.
My opinion: Great experience.