Mandarin Oriental is known as one of the most prestigious hotel brands, but as in any other chains, there are better hotels than others. After my stay in Mandarin Oriental Macau, I can say this is by far the weakest and not up to Mandarin Orientals standard.
It all started when I checked in, and they said my reservation was for tomorrow, I went to their business centre and printed my confirmation out saying my stay was for today. They asked me to sit down for a minute while they checked why they put me in for tomorrow. They took care of it and upgraded me to their Philippines Suite. I was escorted to the suite and was happy to stay in their second highest category.
It usually sounds good to be staying in the 2nd highest category in a Mandarin Oriental hotel, but here it was horrible. The hotel is established back in 1976 and looks like it hasn’t been renovated since. I’ve seen outdated hotels, but this one is the worst that made it uncomfortable to be there. The suite didn’t even have a flatscreen Tv and everything in the suite looked outdated.
While everything is very old, the service is great and worth Mandarin Oriental. I talked to a frequent guest, and they told me they keep coming back because of the service. I still couldn’t understand why they wanted to stay here instead of comfortable Peninsula or Shangri-La. They told me it was because of the value and rates as low as USD 100 per. night. The facilities is very old too and also needs an update. The club lounge inclusive, but it had good service.
Overall this should not be called a Mandarin Oriental. The service is good, but that’s it. Make sure to stay in Shangri-La or The Peninsula when visiting Manila.
My opinion: Good experience.