Nairobi Serena Hotel is a member of The Leading Hotels of the World and offers 183 comfortable rooms in a typical Serena design with local touches throughout the hotel. I stayed in a Garden Suite which as the name indicates had a lovely garden attached to it. The service was overall good and works in many ways, but some staff needs more training. The reservations team misunderstood my requests and was something I didn’t expected in an otherwise great business hotel. The facilities included a gym, swimming pool and great meeting facilities.
The buttom line is that Nairobi Serena Hotel works as a great business hotel and are similar to other business hotels in The Leading Hotels of World-portfolio.
My opinion: Great experience.