With a location very centrally located I arrived to a warm welcome and I agree with the Tripadvisor comments about personalized service. From the moment I arrived it was great. Very friendly, but at one part perhaps too friendly. When I gave my passport for registration the receptionist said “very kind of you”. He said the same when he returned it. It felt so fake, besides that the service was very friendly and very good. I stayed in a junior suite with separate sitting area and separate shower from bath tub. It was a lovely room, but the bed could be more comfortable. The internet were complimentary and worked fine.
It’s a very small hotel and there isn’t much facilities, but it’s a great little experience with great staff that makes a difference for my high score.
Overall I’m sure this is the best boutique hotel in Florence. It’s a nice experience to the portfolio and is of course highly recommended as one of the best choices in Florence. It all depends on your personal preference.
My opinion: Great experience.