I stayed in their standard deluxe room, and it was not up to my standards. First of all, there is no flatscreen Tv even though their website describes the deluxe rooms with a high-definition Tvs. I complained about this and was told they are going to replace them with flat screen Tvs at the end of 2010. In my opinion, they should have done it five years ago. The service includes a butler who was good, but far from best butlers I’ve experienced, but good service. The service in this hotel is good, but not good enough for the name of Ritz-Carlton.
The gym is open for 24 hours, and while it’s not very large, it’s updated with the newest technology and is top class. The spa looked nice and is located in a separate building called the wing.
Overall this must be one of the weakest hotels in The Ritz-Carlton family, but it’s still a very good hotel, but far from being included in any lists of the best hotels in the world. There is a reason why this is the cheapest Ritz-Carlton in the world.
My opinion: Good experience.