Taj hotels, resorts and palaces is a strong Indian hotel brand with quality hotels around the world. Having read great reviews of Taj Cape Town all over the internet, I went into the property with high expectations. I stayed in a Heritages Suite, and it was fantastic. Outstanding design and updated with the latest technology. Because of the World Cup Cape Town a lot of new hotels opened in Cape Town, but after the World Cup, a lot of them have low occupancy. Taj is one of them, and it’s a shame. It is a world class hotel in almost all details. I arrived at Mount Nelson Hotel, and they escorted me to their club lounge where I got a welcome drink. After that, the butler escorted me to the suite. As described before it was fantastic and brand new.
Service is always the most important thing in a hotel, and Taj did not disappoint, in fact, it exceeded my expectations. Very professional service especially from the two Zambian butlers. The Jiva spa is another jewel in the hotel and in general the facilities were up to highest standards. I got a site inspection and saw it all. Impressive. Like many other hotels in Cape, Town Taj offers complimentary city shuttle service, but while many offers BMW, Taj offers Jaguar. I tried it twice, and it’s a super cool experience.
Overall it’s a fantastic, beautiful hotel with excellent service. I hope their occupancy will rise, and it will get the credit it deserves.
My opinion: Great+ experience.