The Last Word is a collection of 4 intimate hotels with 5 to 8 rooms. The biggest is The Last Word Constantia where I arrived in the afternoon. I received a warm welcome and was offered a drink before being escorted to the room. I stayed in a spacious Deluxe Suite which was lovely and with many interesting details. Everyone with passion for hotels can learn something from The Last Word. All Last Word properties is by the way a member of Preferred Boutique which is a good marketing organization and in my opinion equal to the level of Small Luxury Hotels of the World.
The Deluxe Suite had a welcome letter on the bed, nougat welcome amenities, pillows in the bathtub and very nice bathroom amenities. The bed was also comfortable and everything was beautiful maintained and spotless clean. With only 8 rooms I had high expectations for the service and it was overall very good. The Last Word wrote in the welcome letter that they want to offer the most charming service in the world. It’s definitely charming and the staff has a nice helpful attitude.I just think that one staff in the evening isn’t much and that service and atmosphere became a bit too basic or rather missing.
The facilities included a beautiful swimming pool area and huge lounge area for a nice place to relax and meet the other guests. The Last Word Constantia don’t offer lunch or dinner, but the breakfast was very good. Internet was very good as well and complimentary. Overall a very pleasant experience. I understand why people love The Last Word’s properties and why they often are sold out. It was a unique experience as they do things differently and with high level and it definitely deserves it’s Preferred Boutique status.
My opinion: Great experience.