The hotel picked me up in the new international airport in Lombok and after a 90 minutes drive I arrived in the hotel to a warm welcome. Several staff welcomed me and everything was set to a great stay.
I stayed in a Luxury Pool Villa which is their second highest category. It had a very large private swimming pool as the highlight. The bed was comfortable, the bathroom large and with tub and the Tv was of course flatscreen.
The service level exceeded my expectations. Very personalized service by their fantastic staff. It’s hard to compare, but it was overall very close to the level of The Chedi Club and Four Seasons Sayan. Lombok has better beaches than Bali and while it wasn’t a world class beach in Oberoi, it was still very good.
The food was very good. Not close to Michelin level, but very good food. The prices were overpriced for what you get, but isn’t it always like that with chain hotels? Based on my experience I can only find a handful of chain hotels where I got value for money regarding the food.
I had a site inspection with the front office manager and I was very happy to hear Oberoi now is offering complimentary internet in all hotels. Many hotels offer complimentary internet today, but the speed is often a problem. That wasn’t the case in Oberoi Lombok. Very fast internet during my stay which was wonderful. The hotel also offers other complimentary services which most hotels charges for. Free bikes to explore the island and free afternoon tea with personalized service so good that it becomes a little experience.
Overall a fantastic experience. It’s one of my favorite Oberoi’s. Based on my research this resort only gets better and better each year so it’s definitely a property to visit again.
My opinion: Fantastic experience.