The most important thing in a hotel is the service, and this property delivered great service especially in the club lounge, which I had access.. The second most important thing in a hotel is the room. If you read Tripadvisor, you’ll find disappointing comments on the room, but it depends on which room you’re staying. I stayed in a great recently renovated executive suite, and it was top class. Beautifully designed and comfortable bed.
The facilities is up to Ritz-Carlton standard as well, and it’s a great business hotel. I prefer Park Hyatt and St. Regis in Shanghai, but it depends on your personal preferences. For the business traveller, The Ritz-Carlton Portman is the ideal hotel.
My opinion: Great experience.