One of St. Regis’ newest properties is The St. Regis Bahia Beach in Puerto Rico which is located around 1 hour from San Juan International Airport. I arrived in the hotel at the exact check in time, but I had to wait for 1 hour as a Starwood platinum member had my suite the night before and received a later check out. I was very disappointed with this and good hotels know how to organize such things. The suite was worth the wait though. It’s called The St. Regis Suite and was exceptional. Comfortable bed, flatscreen Tvs, beautiful decor and a nice balcony. The welcome amenities was great and the internet complimentary for platinum members of SPG.
The service was very good, but not the best I’ve seen from St. Regis. T Puerto Rican people is very nice and makes a difference, but more training is needed in some areas. The butler service however was very good and up to St. Regis standards. The facilities was up to the highest standard and with a very nice gym and spa.
Overall a great St. Regis experience to the portfolio. It’s a new property with beginner problems, but the potential is big. It’s a property to revisit in the years to come.
My opinion: Great experience.