As a Platinum member of Starwood Preferred Guest I was upgraded to a nice executive suite with 2 flat screen Tv’s, 2 toilet’s, computer, printer, couch, chairs and nice paintings. The bathroom with Hermes products. Never seen their product in a Westin before, so it was a pleasent surprise. The welcome amenity included the hotels own chocolates, redwine and some snacks.
With all the good things I read about the hotel I had expectations, but they were not fully met. I hoped it was closer to a Ritz-Carlton than a Westin, but this Westin is a Westin. It’s one of the better Westin, but it’s still far from the top brands. I had access to the lounge, but there was a queue when they had cocktail hours. Bad, they shouldn’t allow so many people to their lounge. That’s one of the things I like with the top brands; there’s never that many people.
The generally service level was good, but far from the best I’ve experienced. The facilities were a bit dated, but OK.
Overall it’s one of the better Westin’s. I can’t understand it’s inclusion in lists of the best hotels in the world. It’s surely good for business, but besides that it’s ordinary for the luxurious traveller.
My opinion: Good experience.