Volando Urai Spring Spa & Resort is a beautiful, small 23-room Relais & Châteaux resort in a beautiful located only 20 kilometres from Taipei. The hotel provides complimentary shuttle service from the nearest metro station and I was picked up before arriving to a warm welcome. I was offered a drink and towel before being escorted to the room. I stayed in a Grand View Room with a very attractive design, comfortable bed, high speed internet, L’Occitane products, a large bathtub, beautiful views of the river and a complimentary mini-bar.
The service is generally good, but only a few staff speaks English. Grace speaks fluent English and only a few additional staff can communicate a little in English. The most impressive service can be found in the restaurant. It is easy to see a big focus on the food which is the most important requirement to be part of the prestigious Relais & Châteaux organization. The food itself is great and comparable to a Michelin recommended restaurant in Europe, but also charged at a very high price. You get what you pay for as the ingredients is of very high quality. Vegetables mainly local while meat and fish are mainly imported.
What makes Volando Urai Spring Spa & Resort special is the design and attention to details. The beautiful location and country feel so close to Taipei is other big pluses and Volando Urai is surely a unique expereince for even the most discerning travellers.
My opinion: Great+ experience.