The hotel picked me up in the airport and water, towel and candies were offered in the car. After a short 30 minutes drive I arrived and checked in.
I stayed in a Oceanfront Retreat Suite which had a separate sitting area, flatscreen Tv, comfortable nicely designed bed and a great bathroom. The bathtub was separate from the raining shower and with the same great Bliss products as in the other W hotels. The outdoor area had a beautiful view, but the room itself felt more like a city hotel than a resort and it’s something to be aware of.
The food was a pleasant experience. I normally don’t like buffets, but my lunch at fire was great and there is different stations where you can get fresh food from the open kitchen.
The service level was among the better I’ve seen from W. With 260 rooms they couldn’t deliver personalized service, but the staff I experienced had a fantastic attitude and that makes a huge difference. The facilities were very impressive with an extraordinary spa with excellent facilities. The beach could be better, but you don’t find world class beaches in Bali.
Finally I loved that internet is complimentary for all guests. This must be the first W hotel that does that and I hope more will follow.
Overall a pleasant experience. The hotel is too big for my personal taste, but the staff is lovely and if you like W hotels you will be very satisfied in Bali.
My opinion: Great experience.