This W hotel is ten years old, and renovations are needed in parts of the hotel including the rooms. My spectacular suite had nice design elements though like a removable Tv and nice designed sink. The bed was very comfortable, and the internet worked fine throughout my stay. What makes W hotels special is the contemporary design, but in the USA many people leave their hotels unsatisfied. The service is far from Four Seasons and other top brands except in Asia. In Asia, W has some great world class hotel and resorts like W Maldives which remains one of my favourite experiences in the world. Their rates are 15-20 times higher than this W, and you have to keep that in mind. The service is nothing special, but friendly and helpful.
Overall I liked the experience, but it must be one of the weakest W’s, and there is a huge difference between W Maldives and W Silicon Valley. Don’t judge all hotels by their brand, but look at each hotel separately. Recommended for the value and the design.
My opinion: Good experience.